FREQUENTLY ASKED QUESTIONS

Yes, you have until the tracking number is communicated to contact us and change the delivery address.

Processing time: 12h to 24h.

France: 1 to 3 working days

Europe: 2 to 4 working days

International: 3 to 7 working days

Mondial Relay (Relay Point) , La Poste (Colissimo at home).

YES, for each order a tracking number will be communicated to you either by email or by text message (information entered when ordering)

Please check that your name is on the mailbox (Colissimo delivery) because we are not responsible for delivery.

You have 7 days to collect your package from the nearest relay point or post office after the postman has passed (notice of passage) otherwise your package may be returned to us.

You must add the product to the cart and then at the time of payment enter the DISCOUNT CODE in the " Promo Code " box then click on Apply.

If your bank card does not work during payment, check that you have entered your First Name and Last Name correctly as on your bank card.

We have chosen to entrust the management of our online payments to Stripe & PayPal thanks to their 100% Secure services.

Yes, the site is secure . You have the choice of going through PayPal, the largest payment platform in the world that also accepts credit card payments, or going through Stripe, our banking partner, which is also one of the largest payment platforms in the world.

Our company will never have access to your contact details.

Our store uses HTTPS protocol with SSL encryption to ensure maximum security and compatibility with the latest web browsers.

We accept most credit cards. You can also pay by PayPal.

Our team is currently working on other payment methods (check, cash on delivery, etc.). You will be informed soon.

We work with several major brands such as Chevignon, Cerruti 1881, Redskins, Pierre Cardin, Icon2, ...